Flash – You Need to Upgrade Your Adobe Flash Player to Watch This Video

by Tony on April 13, 2011

I had a customer bring his laptop in to have some malware removed. As he was leaving he also asked me to update flash because he couldn’t watch Youtube videos. I noted his request on the work order not really giving it much thought. Really, how much trouble is it to press the upgrade button?

flashfail

After spending about 20 minutes removing a metric boatload of malware and the infamous tdss rootkit I declared the Windows demons exorcised and moved on to his flash request. I followed the standard procedure for installing flash. The installation completed successfully and I restarted IE. Upon visiting Youtube I was greeted with the same message.

Super. I checked the IE security settings, then checked to see if the plugin was enabled. Again, everything appeared fine. I went to the Adobe Flash Troubleshooting page and followed the manual reinstallation procedure. Again, same problem. Then, towards the bottom of the page I found this little gem.

The gist of the fix is to open regedit and navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{D27CDB6E-AE6D-11CF-96B8-444553540000}\
Check for an entry named “Compatibility Flags” and either delete this entry or change its value to 0. I deleted the registry entry and checked Youtube in IE once more and flash was working again.

In the end I spent 30 minutes working on the flash issue
10 minutes more than I spent removing the malware and rootkit. The customer is happy and that’s what really matters but I friggin’ hate flash.

{ 2 comments… read them below or add one }

Bob Sloan July 28, 2012 at 10:53 pm

I use DuckDuckGo and don’t usually have Shockwave Flash Object enabled so I can avoid lots of bandwidth wasting ads. I Updated Adobe Flash to 11.3.300.268 because some site said I needed to. Youtube still wanted me to install it again so I did. But Youtube still said “You need to upgrade your Adobe Flash Player to watch this video”. In IE9, I did Tools/Manage add-ons/Toolbars and Extensions, and enabled Shockwave Flash Object. Now Youtube plays videos. I will have to remember to turn this back off to avoid ads. This needs fixed. Videos & ads should play only when I tell them to. The message that I needed to upgrade Flash was bogus. It should have said the Shockwave Flash add-on was disabled.

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H.A.Bugvi July 3, 2013 at 8:36 am

Dear! thanks very much. It is useful and also solved my problem. Wish you good health regards.
HA Bugvi Islamabad

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